Ibibazo Bikunze Kubazwa

1. Ni gute nabona serivisi yihariye?

Ibicuruzwa n'ibisubizo byihariye ni bimwe mu byiza bya Telsto. Twishimiye guteza imbere ibicuruzwa byifuzwa bihuye n'ibyo abakiriya bacu bakeneye. Hamagara itsinda ryacu rishinzwe kugurisha kandi utange ibisobanuro birambuye bishoboka ku byo ukeneye hanyuma tuzagushakira igisubizo kikubereye.

2. Ni iki gihamya cy'ubuziranenge bw'ibicuruzwa bya Telsto?

Telsto itanga serivisi nziza yizewe ku bakiriya bacu hirya no hino ku isi. Telsto yahawe icyemezo cya ISO9001 Quality Management System.

3. Ese Telsto itanga garanti?

Telsto itanga garanti y'imyaka 2 ku bicuruzwa byacu byose. Reba politiki yacu irambuye y'ingwate kugira ngo umenye byinshi.

4. Ni ibihe bishingirwaho mu kwishyura Telsto?

Kohereza amafaranga kuri telefoni mbere y'igihe ni bwo buryo busanzwe bwo kwishyura. Telsto ishobora kumvikana ku masezerano yoroshye n'abakiriya basanzwe cyangwa abakiriya bafite ibicuruzwa binini cyangwa ibicuruzwa bidasanzwe. Niba ufite ikibazo cyangwa impungenge zijyanye no kwishyura, twandikire kandi umwe mu bahagarariye abakiriya bacu mu kugurisha azaba ahari kugira ngo agufashe.

5. Ni ubuhe buryo bwo gupakira ibintu byawe?

Muri Telsto, ibyinshi mu bikoresho byacu bipakiye mu dusanduku dusanzwe tw’ibice bitanu, hanyuma bigapakiye umukandara wo gufunga kuri palati hamwe na firime yo gupfunyika.

6. Ni ryari nshobora kwitega kubona ibyo natumije?

Inyinshi mu mabwiriza yacu (90%) yoherezwa ku mukiriya mu byumweru bitatu uhereye igihe cyo kwemeza itumiza. Amabwiriza manini ashobora gufata igihe kirekire. Muri rusange, 99% by'amatumiza yose aba yiteguye gutangwa mu byumweru 4 nyuma yo kwemeza itumiza.

7. Ese hari umubare ntarengwa kuri buri gutumiza?

Ibicuruzwa byinshi ntibikenewe, uretse ibintu bimwe na bimwe byihariye. Nkuko tubizi, bamwe mu bakiriya bashobora gukenera bike by'ibicuruzwa byacu cyangwa bakifuza kugerageza ku nshuro ya mbere. Ariko, twongeraho ikiguzi cy'amadolari 30 ku bicuruzwa byose biri munsi ya $1,000 (usibye ibyo bitangwa n'ubwishingizi) kugira ngo twishyure ibyo gutumiza n'ibindi bicuruzwa by'inyongera.

* Shyira ku bicuruzwa biri mu bubiko gusa. Nyamuneka reba niba ububiko buhari ukoresheje konti yawe.

8. Nakora iki ngo mba umufatanyabikorwa wa Telsto?

Niba uri mu ishami ry’itumanaho kandi ukaba ufite amateka meza yo gutsinda ku isoko ry’iwanyu, ushobora gusaba kuba umucuruzi ukomoka mu karere kawe. Niba ushishikajwe no kuba umucuruzi wa Telsto, twandikire kuri imeri ukoresheje umwirondoro wawe hamwe na gahunda y’ubucuruzi y’imyaka 3.

9. Ni ibihe bicuruzwa by'ingenzi bya Telsto?

Telsto Development Co., Ltd. yibanda ku gutanga ibikoresho by'itumanaho n'ibindi bikoresho nka RF Connectors, Coaxial Jumper & Feeder Cables, Grounding & Lightning Protection, Cable Entry System, Weatherproofing Accessories, Fiber Optic Products, Passive Devices, nibindi. Twiyemeje guha abakiriya bacu igisubizo "kimwe gusa" ku bikorwaremezo bya sitasiyo zabo, kuva hasi kugeza hejuru y'umunara.

10. Ese Telsto yitabira imurikagurisha cyangwa imurikagurisha iryo ari ryo ryose?

Yego, twitabira imurikagurisha mpuzamahanga nka ICT COMM, GITEX, CommunicAsia n'ibindi.

11. Nigute natanga commande?

Kugira ngo utange commande ushobora guhamagara cyangwa ukandikira kuri 0086-021-5329-2110, ukavugana n'umwe mu bahagarariye abakiriya bacu, cyangwa ugatanga fomu ya RFQ munsi y'igisabe cy'ibiciro ku rubuga. Ushobora kandi kutwandikira kuri imeri:sales@telsto.cn 

12. Telsto iherereye he?

Duherereye i Shanghai, mu Bushinwa.

13. Amasaha yo gutwara imodoka ya Telsto ni ayahe?

Amasaha yacu yo guhamagara ni 9h00 kugeza 17h00, kuva kuwa mbere kugeza kuwa gatanu. Nyamuneka reba ku rubuga rwacu rwa interineti kugira ngo umenye byinshi.